Superior A.R.T. Assisted Reproductive Technology and Preimplantation Genetic Testing Clinic (S.A.R.T. Clinic) under the operation of Oogonia Co., Ltd. and/or its affiliates (hereinafter referred to as the “Company”)
      The company is committed and attaches great importance to the protection of personal information to maintain the standard of responsibility of the organization with customers, partners, visitors, employees, and stakeholders. regarding the collection, use, disclosure, and protection of the personal information you have provided to the Company while visiting the website This includes ensuring that in using the application you receive services correctly, safely, and honestly, including complying with the Personal Information Protection Act, 2019or may be amended.
      The company, as the controller of personal information, has set up a policy to protect personal information, covering any information that could directly or indirectly identify you, and whether received directly from you or transmitted from a third party. The policy is to ensure that the data collection, the use of the information for processing, disclosure, management, or the use of the information for the company’s business, complies with the law, and only used to the extent of the data subject’s consent. This policy forms part of the terms and conditions for the provision of using the website and any application, including receiving our services. By using such services, each time you are deemed to have read and agreed to this Privacy Policy which has the following details.

Collection of personal information

     The company collects personal information which can identify you both directly and indirectly, as necessary for your benefit to provide the service properly and in a reasonable time.
     In case that you are the one who directly consents to the information provided to us Whether providing information for requesting services from us through the website mobile application or any other channels, for example, making an appointment for a doctor, online transactions, newsletter subscription, or correspondence via electronic mail (e-mail), or providing information for applying for a job, including offline transactions such as registering at the company registration counter, or by voluntarily making a survey (Survey), or other communication channels between the company and you.
     We may also receive your personal information from third parties, such as your family, close friends, referrals, agencies, etc. where you have given your consent to disclose, or such information is disclosed as required by law.

Personal information we collect

     How the data is processed by this Privacy Policy will depend on the type and the purpose of the personal information collected, whether collected directly from you or from a third party. Types of personal information are detailed as follows:

  • Identity information, such as name, photo, gender, date of birth, passport, ID card number, or other identification numbers.
  • Contact information, such as an address, phone number, and email, Line ID, and WhatsApp.
  • Payment information, such as billing information, credit or debit card information, and bank account details.
  • Service information, such as doctor appointment information, Relatives’ personal information.
  • Subscription information and participation in marketing activities, such as registration to attend seminars.
  • Statistical data, such as the number of patients, and website visits.
  • Information from your access to our website, such as IP Address, Cookies, Online Appointment System.
  • Health information, Reports on physical and mental health, taking care of your health, and laboratory test results.
  • Information related to your medication and drug allergy.
  • Feedback information and treatment results that you provide.
  • We do not collect and use the following sensitive your sensitive information: race, religious belief, criminal record unless it is required by the regulations and laws or with your consent.

Personal information processing

     We may process your information with your consent or performance of contracts with each other or any other purposes for our legitimate interest for the following purposes:

A. Medical Services, viz:

  • Provide or deliver the Service, and your access to the service, whether online or offline.
  • Make an appointment with a doctor, send a news release, introduce the company’s services.
  • Coordinate and refer information to hospitals and other medical facilities, which will help speed up referrals.
  • Verify the patient’s identity.
  • Send message reminders for doctor appointments or offering assistance.
  • Accounting or financial purposes, such as credit card payment verification, billing, validation, and refunds.
  • Security, including safety while being treated in the clinic.
  • To comply with the company’s rules and regulations.
  • To comply with any law, requirement, regulation, or request from government agencies, such as compliance with subpoenas or court orders or other requests by law.
  • Other purposes supporting the implementation of the above objectives or with your consent from time to time.

B. Marketing (Only if you have consented to the processing)

  • Facilitate and present a list of benefits to members.
  • Objectives of marketing, sale promotion, and customer relations, such as sending information about products and services, sale promotion, and partner businesses.
  • Customer satisfaction survey, market research, and statistical analysis for information on product and services improvement or create new products and services.
  • To be a channel for communication, answering questions, or responding to complaints related to the use of our services.

A Person whose personal information may be disclosed

     We may disclose or transfer your personal information to third parties which may be located within Thailand, or outside Thailand where such a country has adequate personal information protection standards and complies with the rules for personal information protection required by law. We will take necessary and appropriate measures, as required by regulations and laws, for the purposes stated above  in disclosing personal information to the following persons:

  • Network companies, and business partners.
  • Agents, service providers, or partners who provide services to us or take any action as a representative, such as an information technology service provider.
  • Business partners, such as hotels, car rental companies, insurance companies, partners, and other companies related to providing services to you or fulfill the above objectives.
  • Banks and payment service providers, such as credit or debit card companies.
  • Officers or security and safety agencies.
  • Immigration Department and customs.
  • Government agencies, regulators, and other agencies as permitted or required by law.

Linking to Third Party Sites

     Our website and mobile applications may have links to third-party websites. If you follow these links, this Privacy Policy does not extend to those third-party websites. Therefore, the processing of your personal information by third parties is beyond our control, and please note that we have no connection or liability whatsoever from the actions of such third parties.

Retention of personal information and security

  1. Your personal information will be retained as long as necessary or as required by law for the purposes described in this Privacy Policy or under the provisions of the law or for legal action after the expiration of the said period. If you do not allow us to continue processing your personal information, the company will destroy that personal information under the data destruction procedures and will complete it without delay.
  2. The company will use security measures and appropriate management to protect and secure your personal information as collected by the company. Such measures will limit access to your information, whether stored on the Internet or in document form, will reserve access to personnel who need to process that personal information, and will store any information in a document form in a facility where access is protected by limited access.

Rights relating to your personal information

     You may contact the Company/Personal Information Protection Officer to submit a request to exercise your rights as follows:

  1. Right to withdraw consent: You have the right to withdraw your consent to the processing of personal information that you have given us at any time your personal information is with the company.
  2. Right of access: You have the right to access your personal information and ask the company to make a copy of such personal information for you, including asking the company to disclose the acquisition of personal information that you did not give consent to the company.
  3. Right to rectification: You have the right to request the company to correct inaccuracies or add incomplete information.
  4. Right to erasure: You have the right to request that the company delete your data for some reasons.
  5. Right to restriction of processing: You have the right to suspend the use of your personal information for some reasons.
  6. Right to data portability: You have the right to transfer personal information that you have provided to the company to another data controller or yourself for some reasons.
  7. Right to object: You have the right to object to the processing of your personal information for some reasons.
                However, where withdrawal, erasure, restriction, or rectification  is permitted, it will not affect to any previous use, processing, or portability of your personal data or information. Furthermore, you should be aware that any withdrawal, erasure, restriction, or rectification of your personal data or information may mean that any further treatment or services may be restricted or withdrawn.

Contact Us

     You can request access or updates and corrections to your personal information, including any of the above rights or rights under applicable data protection laws. Please do so in writing along with attaching a copy of evidence providing your identity, such as a copy of ID card or passport, along with doctor appointment details, and contact information, inquiries, details of the error that occurred, telephone number, email, contact address, and any questions, suggestions, complaints about this Privacy Policy.
     You can download  “Request Form Regarding Personal Data” (click here). Please fill in the form and send an email to Personal Information Protectiona at
     Or you can contact the Personal Information Protection Officer by contacting the Call Center 063-904-8899 or at this address.
     Oogonia Company Limited, 1126/2 Vanit Building 2, Lobby Floor, New Petchburi Road, Makkasan, Ratchathewi, Bangkok 10400 / Phone No. 02-035-1400
     The company will consider and notify the result of your request within 30 days from the date of receipt of such request.

Privacy Policy Amendment

     The Company will regularly review the Personal Information Protection Policy to comply with the guidelines, related laws, and regulations, and changes of services and operations of the company. If there is a change in the privacy policy, the company will notify you by posting information on the Company’s website /th/ as soon as possible.
     If you have any questions, suggestions, and complaints regarding the Privacy Policy, please contact us at e-mail.

          This Privacy Policy is effective from 01 October 2021 onwards.

This will be effective from 01 October 2021 onwards.
Announced on 21 September 2021
Therefore, it was announced for general information.